Shipping Policy

Consumer Terms and Conditions: Order placed by retail customers

What I can returns?    If you are dissatisfied with your order for any reason, you can return your items in original condition for a  refund, credit or exchange. 
How Long do I have to return the item in?  Retrun the item with in 10 days of receipt of the product.
How will the money be Refunded:   For items returned within 10 days of the purchase date will be credited in the same form as the original payment type.  So if you paid by credit card, the money will be refunded to your credit card.  If you paid by paypal, the money will be refunded  via paypal.  Please not that the original shipping and handling charges are not refundable. 
How to ship back the items:  Place a copy of the invoice in the package. Please ship or mail your package in a prepaid, insured, traceable method to the address below

1434 Hopeland Road, Wyncote, PA 19095. 

Tel: 215.576.7188. Fax: 215.780.1779. 
Email: in

Wholesale Terms and Conditions rupalee exclusifs, LLC
1434 Hopeland Road, Wyncote, PA 19095. Tel: 215.576.7188. Fax: 215.780.1779.
 Email:    Web:

The following is the list of our wholesale policy for wholesale customers.  Having our policy in your hand may help you understand our policies and processes more clearly.  These terms and conditions are applicable to any wholesale order placed with us on web, trade shows or sales reps.

Payment Method:  Visa, Mastercard, and  Discover.

Sales Tax Certificate: All wholesale customers are required to by law to supply state sales tax certificate for wholesale orders.

Returned Checks:  A $50.00 fee will be charged for any returned checks.

Wholesale Minimum Order:  We require a minimum order of $100.00 for wholesale. Products are shipped out in case packs. Any orders less than case pack are rounded up to the case pack.  There is no minimum dollar amount on reorders. However, case pack minimum still applies.

Ship and Cancel dates for Wholesale: Orders without are cancel date are shipped out when available.  Back orders are shipped out without notification.  We reserve the right to cancel any orders or back orders without notification.

Pricing:  All prices are subject to change without change. Items are billed at the prices in effect at time of shipment.

Wholesale Shipping:  All order are FOB warehouse in PA until otherwise agreed in the contract. We ship via UPS or USPS. Special routing information must be specified or we will ship at our discretion.  Special handling request may be subject to an extra charge.  Orders shipped on customers accounts are still subject to handling charge.   Orders to be shipped on trucks are sent collect.  

International orders are shipped UPS or USPS.  

Wholesale Return Policy:  Due to hand-crafted nature of products there is variation in color texture size and finish, as well as irregularities. These are not flaws. 

Please cal1 in 10 days of receiving to report any damages. No returns will be accepted without our Return authorization number and must be received in original packaging.  Price tagged or shopworn merchandise may not be returned.  For wholesale orders there is a 30% restocking charge on all returned products.

Custom Orders:  Custom orders are absolutely not canceled or returned.  A deposit of 50% is required to place a custom order.

Past Due Accounts: No further credit will be extended to accounts which are over 45 day past due.  It is agreed that a finance charge of 18% per annum or highest rate permissible under law  from the due date until paid on any amount that becomes past due and delinquent. Accounts over 60 days will be referred to collection assessed all the fees paid for collection.   

Please understand that in the event your account is referred to collection agency or attorney office for non-payment of balance, you are responsible for all costs associated with such action. These will include attorney fees, courts cost, interest on unpaid balance, collection fees and any other costs incurred by rupalee exclusifs.